Each client’s appointment is very important to me. I take great care to ensure scheduling is handled efficiently so that my clients receive the level of service and professionalism that they deserve when they book with me.

 

Credit card policy 

Alexis Renee Aesthetics requires all clients to provide a valid credit card which we will put on file on a secure network. 

 

Cancellations

I understand that sometimes situations come up that require you to change your plans. If you must cancel or reschedule your appointment, I require that you notify me at least 24 hours in advance. This helps me protect the time of my clients, and ensures that I can continue to deliver upon my promise of exceptional service. If you cancel your appointment prior to the 24 hour cancellation window, you will be fully refunded of your deposit.

 

Cancellations and rescheduled appointments without 24 hours notice will incur a cancellation fee of 75% of the service price. Missed appointments (“no-shows”) will be charged 75% of the service price. This fee is non-refundable and cannot be put toward any future services.  In order to better serve you, please cancel or reschedule your appointment through the scheduling portal ONLY. 

Appointments booked within 24 hours of the scheduled appointment may be canceled or rescheduled no later than 4 hours prior to the scheduled appointment time without incurring a cancellation fee of 75% of the service total.

 

For large group bookings (such as wedding parties, homecoming / prom groups, etc.), extra time and preparation is needed to make sure we have the space and amenities needed to make your time with me one you’ll always remember fondly. I require that you notify me at least 72 hours in advance of any cancellations or changes you need to make to your scheduled appointment. Cancellations and rescheduled appointments without 72 hours notice will incur a cancellation fee of 75% of the service price per guest.

 

I understand that you have a busy schedule, and allow a grace period of 10 minutes after your scheduled appointment time.  5-minute grace period for eyebrows, nose, lip, chin, and side burns. If you are more than 10 minutes late to your appointment, I may need to reschedule your appointment to accommodate your service(s). If I do not hear from you within 10 minutes after your scheduled appointment start time, your appointment will be considered a “no-show” and you will be charged 75% of the service total. 

 

Period Policy

If you are on your period the day of your Brazilian wax, you can still receive your services as long as you have a tampon/cup in. 

 

Agreement

By booking an appointment with my salon, you acknowledge that you have read and understood our booking, cancellation, and deposit policy and agree to be bound by the terms and conditions stated above.